Questionnaire

Hello!

To improve the quality of services the airport conducts survey. Please answer the questionnaire. Your opinion is very important for us. All your answers and answers of other participants of the query will be used in a generalized form after statistical processing. Completing the survey does not involve feedback.

Questionnaire

1. You plan to visit the airport as:
   • a passenger;
   • see off;
   • welcomer
2. Have your ever been at the Dnepropetrovsk International airport earlier?
   • yes
   • no (please go to the fifth question)
3. Please, estimate next parameters of servicing level at the airport on a scale from 1 to 5:

   	1	2	3	4	5
   general impression from the Airport
   availability of necessary services in the main hall
   level of comfort
   responsiveness of staff
   efficiency of services
   	1	2	3	4	5

4. What is needed for you in our airports? (write the first thing that came to your mind)
   
5. What destinations do you want to be open from Dnepropetrovsk?
   
6. Please write your proposals of Airport services improvement.
   
7. The purpose of your trip is:
   • tourism
   • business
   • another

Thank you! Have a nice day!